There is a VA available for any and every task you can think of, except physically fetching you a cup of coffee and other such in-office tasks. You can a hire VA to increase your productivity and do whatever is taking you away from expanding and building your business. But how do you find complementary VA’s to take tasks off your plate, oversee what they do for you and then make sure they are doing what you need them to efficiently and productively? How do you build a winning team?
Imagine a bus load of VA’s enroute to a destination determined by you, the business owner. You supply the bus, hire the driver and every passenger necessary to get the bus (project or product) from point A to point B by a certain date. Can you drive the bus and do all the tasks alone? Not efficiently or productively. You need to build a winning team to get the project completed by the goal date.
But what is a VA?
A VA (virtual assistant or virtual office assistant) is self-employed and provides professional administrative, technical, or creative (social) assistance to their clients remotely from a computer in their home office. Virtual assistants add value to your business and can increase your productivity. They usually work for other small businesses.
And here are 7 ways to build a winning team of VA’s:
Decide how you will communicate with each other
Ask yourself and answer the following questions before you consult with a VA:
- Which platform will you communicate on?
- How often will you communicate?
- Who will “drive the bus”? You don’t have to be the driver. If you’re going to build a winning team of three or more VA’s, you’ll need a VA to drive the bus or manage projects for you. Then the meetings you set up can happen as scheduled whether you’re present or not. If for some reason you cancel or reschedule a meeting, you can easily contact the bus driver, the VA team or project manager, and let them contact the other VA’s on the team.
Know exactly what each VA is hired to do
You should hire VA’s for a specific task or set of tasks, and the VA’s should know exactly what they have been hired to do. They also need to know that their work will not be duplicated by another VA. A winning team hands information or pieces of the project from one person to the next, often building on each other. Set up a system for the transfer of information so that each team member knows what must be done and when it must be done and when it is to be handed to an appropriate team member. They can plan to do their tasks knowing when to expect information and from whom. Without a system, everyone’s time is wasted. Everyone ends up waiting and wondering what the next steps are or what should happen.
Bottlenecking happens when person “A” does a job so quickly that they are giving person “B” more work than they can take on. You must determine the speed at which the project should be done. Assembly lines are efficient because of the way tasks flow and the timing of the flow. If the project is getting done slowly, you’re not being productive. If the speed is too quickly, you run the risk of your team cutting corners to produce a less than top-notch product.
It does not matter how long you or anyone else has been doing your job or group of particular tasks. Continued training is a must. There is always room for improvement, and there is always a more efficient way to be even more productive. Find and make a way to incorporate continued training into your team strategy. Don’t forget that behavior may also need to be trained. As your business grows and you continue to build a winning team, watch for behaviors. Behaviors need to be trained. Watch to see who is excited about growth, and who feels burdened and overwhelmed.
Look for an enthusiastic attitude and skill
Your team must possess the skills and tools needed to get a job done to completion. In most instances, general knowledge will do. For instance, when working with a CRM (customer relationship management) platform of your choice, you want a VA who knows how to use it. But remember, “You don’t hire for skills. You hire for attitude. You can always teach skills.” – Simon Sinek. If the VA is enthusiastic about working with you and eager to learn, you can always teach them what you need them to know.
[bctt tweet=”You don’t hire for skills. You hire for attitude. You can always teach skills. – Simon Sinek #VirtualAssistant #BuildAWinningTeam” username=”@rocknrobinva”]
Notice errors and be gracious.
A top-notch VA pays attention to detail. They are thorough and conscientious about everything they do. Their work should be free of errors, but don’t take this to the extreme. You make errors, too. However, errors should be the exception, out of the ordinary, not the rule. Only notice the errors that really matter, for they are not all created equal.
Know your team
Do the VA’s on your team have a team spirit? They may not. Some people become VA’s so they can be their own boss and work on their schedule. Working with others might not be their cup of tea. They may be the Lone Ranger or maverick type. Find out if the VA you are considering for the team you are building is willing to work with others as a team player and in what capacity. Know who is working for you.
Is your business growing? Are you overwhelmed? Build a winning team. Hiring VA’s helps you concentrate on the things you do best. It could be the best thing you’ve ever done for your business.
If you want to build a winning team, call Rockin’ Robin at (307) 631-1867 for a free consultation today. Find out how I can add value to your team and market your business with content marketing.